Refund policy
Return & Refund Policy
At Veruzzi, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make the return process simple and hassle-free.
Return Eligibility
We offer free returns within 30 days from the date your order was placed.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories, tags, and protective materials (if applicable).
Return Window
Returns requested more than 30 days after the order date are not eligible for a refund or exchange.
Free Returns
We provide free return shipping on all eligible returns.
Once your return request has been approved, we'll provide instructions on how to send your item back at no additional cost.
Refunds
After receiving and inspecting your returned item, we'll notify you by email regarding the status of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Returnable Items
We cannot accept returns for:
- Items that have been used, worn, or damaged after delivery.
- Products returned without their original packaging.
- Returns requested more than 30 days after the original order date.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include your order number along with clear photos of the issue, and we'll arrange a replacement or full refund at no extra cost.
Contact Us
If you have any questions regarding returns or refunds, our support team is happy to help.
Email: infoveruzzi@gmail.com
We aim to respond to all inquiries within 24 business hours.